resume - jerikrause.com

jerikrause.com - resume

Jeri Louise Krause
San Francisco, California
LinkedIn

Managed company-wide transition to QuickBooks Premier from Sage Pro ERP.
Installed new server and configured network including firewall and DHCP.
Created classification-tracking report saving $7,000 annually on Workers' Compensation premium.
Installed and configured new VOIP phone system.
Coordinated move of 1,200 sq ft office.

Hahnemann Laboratories, Inc. - San Rafael, CA, from March 2025 to present:
IT Network Support Specialist

Providing hardware & software technical support and problem-solving for all staff.
Maintaining and configuring network, website, and other IT infrastructure.
Creating reports, policies, manuals and compliance documents.

Quality Computer, Inc. - Redwood City, CA, from September 2015 to August 2022:
Dispatch Manager

Provided customer service and technical support for corporate contract clients via phone, chat, email, and going onsite.
Scheduled and dispatched technicians for hardware installation and maintenance, and billed clients via QuickBooks.
Diagnosed and resolved software and hardware issues involving Windows, macOS, iOS, and Android devices.
Troubleshot network problems with MS Active Directory and several brands and models of network devices.
Administered corporate MS Office, Google Workplace, QuickBooks usage.
Oversaw compliance and IT Security for clients.
Planned and supervised installation and configuration of new computers, networks, and VoIP phone systems.

The Rain Forest - Oakland, CA, from June 2001 to September 2015:

Accounting Manager: bookkeeping, payroll, collections, sales tax returns, cash flow projections, monthly close, financial statements and journal entries.
I.T. Manager: system administration, administering network and computers, issuing and maintaining equipment, software & hardware installation & troubleshooting.
H.R. Manager: handling hiring paperwork and background checks, tracking and administering employee benefits, workers' compensation administration, keeping up to date and ensuring compliance with applicable laws and regulations.
Office Manager: training & managing office staff, hiring and terminating, coordinating projects, ordering supplies and equipment.

Excellent phone and written communications skills.
Enjoys helping people and providing excellent customer service.
Learns new programs quickly, an essential skill for providing end user support.
Experienced with Microsoft Office, Google Workspace, QuickBooks Premier, Slack, Zoom, MS Active Directory, Dreamweaver, Filemaker Pro, ProTools.
Familiar with Windows, Mac, Linux, iOS, and Android-based systems.
Programming languages: C, C++, Visual Basic, assembly.

Server Administrator and Moderator - from January 2021 to April 2022:

Moderated and administered 500+ member Discord server for gender diverse individuals aged 25 and over.
Monitored server posts to ensure compliance with community rules.
Provided emotional support and active listening for users in support and venting channels.
Configured server bot behavior, added new channels and options for users.

Radio DJ, KALX Berkeley - from 2003 to 2009:

Programmed, engineered, and hosted weekly three-hour college radio show.
Produced audio PSA's and promotions using ProTools.
Engineered weekly women's show featuring news, live and taped interviews, music.
Trained new DJ's on equipment, procedures, and FCC compliance.